Refund policy

REFUND & REPLACEMENT POLICY

At Nirvya, we strive to ensure that every product reaches our customers in perfect condition. Please read this policy carefully before placing an order.

Replacement Policy

Customers must raise a replacement request within 2 days of delivery (including the date of delivery), by emailing Support.nirvya@gmail.com

Eligible Reasons for Replacement

Replacement requests will only be accepted under the following circumstances:

Manufacturing defect in the product
Product received damaged or broken
Incorrect product received

Mandatory Proof Requirement

To validate a replacement claim, customers must provide:

Order ID
Clear images of the product
Images of the outer packaging
A clear and continuous unboxing video
Detailed description of the issue

The unboxing video must start before the package is opened and clearly show the package condition, shipping label, product, and reported issue.

A valid unboxing video is mandatory for all replacement requests. Claims for damaged, defective, missing, tampered, or incorrect products may be rejected if a valid unboxing video is not provided.

Conditions for Replacement

To be eligible for replacement:

The product must be returned in its original condition.
The product must include all accessories, manuals, tags, and original packaging.
Proof of purchase or order confirmation must be provided.
The product must not show signs of misuse, tampering, or physical damage caused after delivery.

Please do not ship any product back without receiving confirmation from our support team.

Non-Eligible Replacement Cases

Replacement requests will not be accepted in the following situations:

Normal wear and tear
Improper use or mishandling
Physical damage caused by the customer
Damage caused by water, fire, impact, or negligence
Voltage fluctuation, improper charging, or power-related issues
Unauthorized repair, modification, or tampering
Missing accessories not reported within 2 days of delivery
Products showing signs of excessive use

Refund Policy

Nirvya follows a Replacement-Only Policy.

Refunds are generally not applicable once an order has been delivered.

A refund may be considered only in the following exceptional circumstances:

The replacement product is permanently unavailable.
The order cannot be fulfilled due to stock unavailability.

If approved, the refund will be processed to the original payment method within 5–7 business days.

Exchange Policy

Exchange requests for a different product, model, color, or variant are not applicable on all products and are subject to:

Internal review and approval by Nirvya
Product category eligibility
Stock availability

Nirvya reserves the sole right to approve or reject any exchange request. Additional charges may apply in case of product price differences, shipping costs, or handling fees.

Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting Support.nirvya@gmail.com with the order details. For prepaid orders cancelled before shipment, the refund will be processed within 5–7 business days.

After Shipment

Once an order has been dispatched, cancellation may not be possible. Approval will depend on the shipment status and courier policies.

Product Damage After Delivery

If a product is damaged due to customer usage, mishandling, accidental damage, improper storage, negligence, or unauthorized repair after delivery, Nirvya shall not be responsible for replacement, exchange, or refund.

Color & Appearance Disclaimer

Actual product colors may vary slightly from website images due to screen settings, lighting conditions, and device display variations. Such variations shall not be considered a manufacturing defect.